Returns & Warranty

14 Day Money Back Guarantee

EMF Safe provides a 14 day purchase satisfaction guarantee on all website product purchases. If you are not satisfied, or change your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date subject to the following conditions.
Items must be in original condition with the product packaging, booklets/manuals, labels and all other accessories included. The item(s) are not opened, used, worn or damaged, and are in re-saleable condition when we receive them.
Some items are not eligible for return due to hygienic reasons including BellyArmor clothing & blankets, RF3 mobile phone headsets and Siemens Gigaset low radiation cordless phones (sealed box).
Amount refunded will be the item price excluding postage and handling.
A restock processing fee will be deducted. Restocking fee is 5% of item value when customer chooses to take refund in the form of a store credit. Restocking fee is 10% of item value or $7.95 whichever is greater for refunds.
If any of the money back guarantee requirements are not met, then the return will be rejected.
Please contact us first before returning any items (see below).

All our products are shipped with a 3 month warranty (unless otherwise stated) against manufacturing defects and faulty workmanship. Warranty does not cover wear & tear, improper use or negligent application.
Once faulty products have been returned to us, we offer a refund or exchange for the item.
Please contact us first before returning any items (see below).

Contact us first (returns@emfsafe.com.au) providing us with your order number and detailed description of the problem or the reason for the return. If the return relates to a warranty, please provide us with a photo showing the fault.
We will evaluate your return request and send you full return instructions and return address. If we feel the problem described requires clarification we may contact you.
Please pack the item(s) appropriately for transit – goods packaged without due care may be rejected or extra costs deducted for the damaged caused. We recommend Registered Post be used to prevent loss in transit.
As soon as your returned item has been received, we will send you an Item Received notice email.
Replacement or refund will be processed within 5 working days after we receive your item(s).